Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
We needed a couple of long narrow pillows for our homebuilt RV bed. These are reasonably priced, seem like really good quality and are exactly the size we ordered. It took longer than 2 weeks, but I wasn't expecting anything right away. So, have a little patience (likely need a little more due to the times we are in), and you'll get what you want.
Ts | Richland, Wa
Aug 2021
Cover and foam made separately so they don’t fit right. Wrinkles around the edges. Not happy
John | Chicago
Jul 2021
Actually provided my own fabric because of COVID-caused supply delays, so no review on Sunbrella fabric. LOVE finished project but the struggle with customer support is frustrating. Shepherd was great, but I think their process needs some improvement. I'm pretty sure no one likes being ignored. Took some effort to get updates & online order status iffy. Finally received & all is well.
Robbie J | Littleton, Co
Jul 2021
Exactly what I needed. Excellent quality, and accurate measurements on a very specific custom shaped cushion
M. W. | Santa Barbara, Ca
Jul 2021
I placed an order for a custom cushion and cover. I understand with custom orders to anticipate extended production and delivery times. Why I gave my experience 2/5 stars is due to the poor communication. I received my cushion several weeks ago and in the return instructions it states you have 30 days to return the foam if any issues arise. I haven't received my cushion cover yet and we are approaching the 30 day window. When I communicated with Foam Order Customer Service they were quick to respond. I greatly appreciated that. When I informed them I haven't received the cover yet they stated it was still being created. Their website stated when I attempted to track the order that both the cover and foam were shipped in the same package which was not the case. I still haven't received any update on the cover and seeing that this order was over $500 I am disappointed in the process. I loved the simplicity of Foam Orders website and ordering however if this is normal for the separate shipments and incorrect tracking information I don't think I will be ordering from Foam Order again.
Garret | Illinois
May 2021
Good quality and perfect firmness. The cover is an attractive and durable material.
Kelly | North Carolina
Apr 2021
