Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
The zipper was not sewn correctly
Raye Z | Elk Grove, Ca
Aug 2021
I needed a cushion for an entry bench that was very narrow at 11 inches deep. I was able to select the fabric, which I love and the type of cushion I wanted. The craftsmanship and fabric was great. I am very pleased. the process was easy and it came sooner than expected. I would use again if another need arises.
Susie Q | Seattle
Aug 2021
We needed a couple of long narrow pillows for our homebuilt RV bed. These are reasonably priced, seem like really good quality and are exactly the size we ordered. It took longer than 2 weeks, but I wasn't expecting anything right away. So, have a little patience (likely need a little more due to the times we are in), and you'll get what you want.
Ts | Richland, Wa
Aug 2021
Cover and foam made separately so they don’t fit right. Wrinkles around the edges. Not happy
John | Chicago
Jul 2021
Actually provided my own fabric because of COVID-caused supply delays, so no review on Sunbrella fabric. LOVE finished project but the struggle with customer support is frustrating. Shepherd was great, but I think their process needs some improvement. I'm pretty sure no one likes being ignored. Took some effort to get updates & online order status iffy. Finally received & all is well.
Robbie J | Littleton, Co
Jul 2021
Exactly what I needed. Excellent quality, and accurate measurements on a very specific custom shaped cushion
M. W. | Santa Barbara, Ca
Jul 2021
