Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
After months of researching materials and lying on mattresses, I finally decided on a firm foam base with a firm latex topper. I called Foam Order, talked to Lisa, explained what I was after and she suggested the extra firm topper instead. I was reluctant. I knew my ILDs (firmness ratings). So did she. While I thought they were equal, she knew that they weren't. "Apples to oranges" she'd say about comparing firmnesses of foam to latex. Deciding she was the expert, I went with her suggestion, extra firm. I'm glad I did. She was right. I want firm, springy and supportive. What I want is the bed that I got and the bed that I got I got because I listened to Lisa. Btw, did I mention she was the cheapest of all the suppliers I found? She was. I got nothing but praise and appreciation for this woman and her company. Well done.
Pv | Altadena, Ca
Feb 2016
I shopped around for a memory foam mattress topper for my bed as my boyfriend found my mattress to be hard. After all the shopping around that I did, I was very happy with my purchase of a 3" high density mattress pad. Very nice and my boyfriend is super-stoked, so I am quite happy too! :) The price was actually less than most of the "Bed, Bath and Beyond" version which were inferior quality.
Sa | San Rafael
Apr 2013
I just want to thank you for your thoughtful, knowledgeable and patient customer service yesterday in helping me pick out just the right latex topper to soften my current mattress. You made my day. Given Foamorder’s great prices, I was expecting a warehouse with minimum assistance and comforts. Boy was I wrong. I was very impressed with the way you collected the specific information about the mattress and used it to recreated my home experience in your showroom, as well as the way you explained the variables involved in selecting a natural, hypoallergenic latex product. And I really appreciated being able to lie down on the topper for long enough to feel what the experience would be like over time. I’m very happy with my homemade latex pillow – it’s great that you guys also make raw materials available for home crafters. Can’t wait to try out my new topper!
Js | Sf
Jun 2012
The pad arrived today, it is perfect. Thank you very much for your kindness. A satisfied customer.
Sb | Sacramento Ca
Apr 2012
The best way to let these mattresses lose their smell is to remove the casing and just let the mattress air itself out. Put it in a room with an open window. Don't put it into direct sunlight. It takes about 6 weeks. I recommend walking on the mattress with socks on regulalary to make it flex and air out faster.
Mg | San Francisco
Oct 2007
We just purchased the Rhapsody Tempur-Pedic Bed and I have to say I am NOT happy with it after spending $3000.00. We have had it for 5 days now and it has an overwhelming INTOXICATING smell that is just NOT going away and my back has been hurting since we got it. That being said...my husband loves it and his back is feeling much better after 5 nights, but he doesn't like the smell of it. We wake up in the morning with the odor of polyurethane on our skin and hair. I took the sheets off and put new ones on. I just now went to wash the ones from the first night and the smell is still on them after not being on the bed for 4 days. WHAT IS THIS SMELL AND HOW CAN WE GET RID OF IT???
Dc | Santa Monica California
Oct 2007
