Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
I walked in not expecting much. I was pleasantly surprised that Robert came over and spent a lot of time with us explaining the different firmness levels as well as a few good things to know about the beds and chemicals and basically answering any questions we could come up with. We found the firmness we liked (5" of 54 firmness foam with a 3" memory foam topper) and he then showed us how to order it off their website (in the store) so that it was a complete mattress which ends up being much cheaper than if you order just those two pieces alone. Also there is a great warranty on the full mattress. When we were done he said the mattress would be ready in a little over a week and we were crestfallen. We've been on an air mattress since the beginning of the month and were getting sore and not sleeping well. He said he could ask for a "rush" on the mattress and that would shave off a few days. So we left (on a Monday) hoping for a completed mattress on Friday. Having read the reviews here, I said to my girlfriend "well, let's see if they actually hit that date cause the Yelp reviews suggest that might not happen". THEY CALLED THE NEXT DAY AND THE MATTRESS WAS READY. I was thrilled. Not only that, they pack the mattress down so frickin' small. My Toyota Echo, 4-door was able to accommodate the queen size mattress bundle. Which is CRAZY. Basically we were on a new bed that night with 45 mins in the store on Monday and 20 mins picking it up on Tuesday. I should also mention that we are very happy with this mattress and are now happily looking at bed frame options. THANK YOU FOAMORDER!
Lb | San Francisco
Sep 2012
Am very happy with your service and product . I plan to order two more mattresses after I have slept on this one for a while. Thank you.
Re | Il
Dec 2011
Just wanted to let you know that we are very happy with our mattress. You guys were great to deal with. Love your website, especially the descriptions of your products and detailed info. Thanks.
Ja | Mi
Dec 2011
Yesterday I went into Foamorder's retail outlet, to place an order. The sales associate was extremely helpful, knowledgeable, and went out of his way to explain what he was doing, helping me come to well-informed decisions, helped to save me money by advising me against purchasing what I don't need ... I felt very well taken-care-of. My experience with Foamorder has always been good. We've purchased two mattresses from them in the past 5 years -- excellent quality, excellent service, and fair pricing. Five stars.
Jm | San Francisco
Dec 2010
Thank you so much for the fabulous mattress! It arrived Tues night. My toddler was so excited, she made me open it right away so she could have her big bed. After laying on it myself, I have to admit, I was jealous. It was the perfect softness (we did soft over firm). I am really glad I splurged on the nice casing too because I think the cushy top really makes it ultra comfy. I also want to thank you for your excellent customer service. I recently had problems with an organic mattress from another company and it took me over a year to sort it out with them under their warranty. So, I really appreciate how easy it was to call and talk with your customer service (on two occasions), who discussed with me the different foam options and also the bed frames. Also, when they did not know the answer to a question, I was told I would receive a phone call back--and then I actually did! The follow-through was professional and helped me know that I could trust your company. I am not the type of person who normally takes the time to write these sorts of emails. Did I mention I have a toddler? Anyway, I just wanted to say that I am doing this because I was SO impressed that I thought you should know. I am going to recommend your foam mattresses and toppers to everyone I know.
Lh | Durham, Nc
Feb 2010
I just got my Organic Natural Mattress and I love it! I shopped around for an organic mattress for some time and came across Foamorder's organic mattress page and was hooked. All the different options for mattress configurations were fantastic, especially since organic products are so hard to find! I fall asleep on my natural organic mattress immediately and sleep soundly for the entire night. On my old mattress, I was constantly tossing and turning and with my new organic natural mattress I wake up fresh and rejuvenated for the day. I feel so much better using organic products since they are better for my health.
M.s. | Sf, Ca
Oct 2007
