Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
I placed an order for a custom cushion and cover. I understand with custom orders to anticipate extended production and delivery times. Why I gave my experience 2/5 stars is due to the poor communication. I received my cushion several weeks ago and in the return instructions it states you have 30 days to return the foam if any issues arise. I haven't received my cushion cover yet and we are approaching the 30 day window. When I communicated with Foam Order Customer Service they were quick to respond. I greatly appreciated that. When I informed them I haven't received the cover yet they stated it was still being created. Their website stated when I attempted to track the order that both the cover and foam were shipped in the same package which was not the case. I still haven't received any update on the cover and seeing that this order was over $500 I am disappointed in the process. I loved the simplicity of Foam Orders website and ordering however if this is normal for the separate shipments and incorrect tracking information I don't think I will be ordering from Foam Order again.
Garret | Illinois
May 2021
Bought one, then another couch cushion after poorly made materials in my 1 yr old couch failed. The very firm cushion replacements are perfect for those of us that say, "cant be firm enough!" Would recommend!
Tim G | Boston
May 2021
Good quality, excellent fit. Great service
Ada M | Kissimmee Fl
May 2021
Made my sofa cushion feel like new. Very satisfied
Cam | South Carolina
May 2021
I'm happy with the cushions, however they don't totally fill out my covers. I'm not sure what I would do to make them fit a tad tighter. I thought I measured based on your methods.
Nancy W | San Mateo
May 2021
I use the tri-fold folding mat as an over-mattress / topper on my RV sofa sleeper. I solver the problem from an functional perspective but look sloppy. The cover fits very loosely with wrinkles at all times in every section of the mat. Looks nothing like the snug neat fit picture on line. On the plus side, the cover will be easily removable for cleaning.
John A | Kennewick Wa
May 2021
