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Customer Reviews - All Reviews

4.6

2,667 Reviews

5
2148
4
251
3
91
2
75
1
102
Love my couch cushions

The couch cushion fillers fit perfectly and are very comfortable.

Teresa S | Lake Arrowhead, Ca

Jun 2020

Great

First time I have ordered from you, and was a little nervous ordering replacement foam for my cushions on line. Followed your measuring instructions and both arrived on time as promised and fit perfectly...price was cheaper than anything I could find locally. Am very pleased

Ginger D | St. Louis, Mo

Jun 2020

foam was used for chair cushions

The video for measuring foam was helpful the foam was perfect for the cushions. The order was also processed quickly which I appreciated

Maggie D. | . Gilbertsville Pa

Jun 2020

More than just disappointed

Product was left out in the rain....at my back door which is only used in emergencies. The added fees and duties may not have been your (the company's) choice...but you could have told me about the delivery charges the company added after the order that was not expected and billed COD by the shipper. Canadians please be aware...not only are you paying for the product in USD but also the rate of exchange and they tack on extra charges in the form of COD delivery charges. The Canadian government also wants their cut and that is to be expected. Product was a cheaper quality than expected...the polyester cover was sewn cheaply and haphazardly. So very disappointed. Will not recommend or ever purchase from here again and unless you have absolutely no choice...I'd steer clear of this highly disappointing company.

Danielle L. | Canada

Jun 2020

Remarkable customer service, quality product

I only dropped one of the stars because despite my most careful efforts to measure and measure again, and despite the incredibly helpful and patient guidance I received from the Foam Order staff member who worked with me on the phone, my new sofa seat latex forms (with single-wrapped Dacron) did not properly fill our existing sofa cushion covers. The foam should definitely have been double- not single-wrapped (the staffer advised single wrap). In fairness, it is extremely hard to make these judgment calls by phone, hundreds of miles away. But I remedied the situation by using the Dacron wrap that was wrapped around our original foam, and sliding the now double-wrapped blocks of latex into the original form covers, and then inserting those cotton-covered units into the linen sofa cushion covers. This involved some careful removal of the original glued-Dacron wrap, and a good deal of basting with thread to keep the double-wrap in place, plus re-close the cotton foam covers. Quite a production, but worth it, as the result is perfect and the seat cushions are SOOO much better and will stay firm and lovely for 15 years. (As opposed to the really cheap foam that was used for the original sofa, only two years old when we knew we had to replace it!) So, if you decide to replace your foam cushion forms, SAVE YOUR ORIGINAL WRAP AND COTTON FORM COVERS! But definitely work with Foam Order--their foam is the highest quality and their customer service is patient and caring. They will stay with you on the phone as long as it takes to help you figure out what you need. It's just tough to get the new foam and wrap to perfectly fill the cushion covers, and long-distance calculations are always going to be a bit of an educated guess, I think, despite Foam Order's exemplary website and directions.

Katherineg | Charleston Sc

Jun 2020

yasssss

I have an IKEA Karlstad couch with chaise lounge. I love my couch and needed a replacement cushion that was destroyed and this company’s process for ordering what I needed was AMAZING. Any and all questions I had about what I needed were answered. The cushion is PERFECT!!

Rachel R | Minnesota

Jun 2020

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