Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
Policy effective date: September 4, 2023
At FoamOrder.com, we recognize that privacy is important. This Policy applies to all of the products and services offered by Foam Fabrication Commerce, Inc.
The FoamOrder mobile message service (the “Service”) is operated by FoamOrder (“FoamOrder”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to FoamOrder’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FoamOrder through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FoamOrder. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18776362219 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other FoamOrder mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18776362219 or email product.support@foamorder.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please read the following sections.
We offer a number of services that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services such as generating quotes and processing orders, we may collect the following types of information:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include FoamOrder.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. FoamOrder.com only shares personal information with other companies or individuals outside of FoamOrder.com in the following limited circumstances:
We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of data. We encrypt all sensitive communications with our site. Our web server establishes a secure connection using the HTTPS protocol to deliver every page of our website, including those used to place orders. This protects credit card and other personal information so it cannot be read in transit. Logins to customer accounts take advantage of the same encrypted communication. We use industry-standard encryption technology. We encrypt all sensitive information that we save. All sensitive information that we store is encrypted before being stored in a secure database.
Our site’s server is located behind a firewall, within a secure network, running secure applications, on a security-hardened operating system. The network traffic is monitored 24x7, and custom hacking alert systems immediately page system administrators. FoamOrder.com uses and regularly updates its anti-virus software.
Customer information is accessible only to certain authorized FoamOrder.com employees, contractors and agents with secure logins, and only for the purposes of processing payments and fulfilling orders. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
FoamOrder.com processes personal information only for the purposes for which it was collected and in accordance with this. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
When you use FoamOrder.com, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may make changes by phone, email or accessing your online account.
Please note that this privacy policy may change from time to time. The current version of this policy is identified at the top of the page by its effective date.
By using our site, you consent to our privacy policy.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue by contacting us through our website or write to us at FoamOrder.com, 3455 Collins Ave, Richmond CA 94806, USA.