FoamOrder Shipping Policies

Custom cut foam usually ships in 3–14 days. We cycle through 15–20 different foam products weekly and our production schedule takes the type of foam you order into account. Some packing foams, most wedges, back bolster shapes, and cylinders take 14 days to ship. Custom sewing usually ships in 4–6 weeks. We ship the foam when the sewing is complete so it ships together. Pick and pull items (EVA, Flotex, Cross-poly and Neoprene) normally ship in 3–7 days.

We strive to consistently meet these timeframes, but occasionally we run behind. If your order has exceeded our projected ship date, you may contact us here.

Expedited Orders: Only available on the following products/orders:

• Custom cut foam (normally 3–14 days)
• Covers (excluding mattress covers; normally 4–6 weeks)
• Pick and pull items (EVA, Flotex, Cross-poly, neoprene; normally 3–7 days)

Expedited Time: 1/2 the normal maximum time, so we would guarantee it would ship in:

• 7 days on custom cut foam
• 3 weeks on covers
• 3 (business) days on pick and pull items

FEES: Fees would be based on order size, and would be 25% of the order value, with a minimum fee of $75 (for all orders under $300, the fee would be $75) above a $300 average order size, the fee would be 25% of the total order value.

Please call and discuss with a Customer Service Rep to confirm it is possible and for assistance with expediting your order.

We offer FREE SHIPPING. We call it “discounted shipping” (up to 100% of the cost) and “discounted handling” (free) on most orders with a SUBTOTAL of $1500 or more that are not returned. (For NYC mattress customers, see next topic below.) On any order with a SUBTOTAL over $1000 we offer 50% off of the shipping. The shipping address must be within the lower 48 United States. For Alaska, Hawaii, or Canada, we guarantee freight not to exceed 18% of the order subtotal for (all non-clearance) or mattress orders over $1500. (The customer pays all taxes/customs duties and brokerage fees.)

Free or discounted shipping is not offered for international addresses. Certain items may be excluded from free shipping due to their weight or dimensions. You will see in the shopping cart if shipping charges will apply. Free or discounted shipping offers do not apply to clearance items, wholesale orders, specially priced, or volume discounted items. Items added to the shopping cart as “Re-Orders” from your account will not be eligible for shipping discounts. However, if you add the item to your cart from the website, discounted shipping would be applied. Shipping discounts are forfeited if the order is returned. All shipping charges are deducted from your refund. If you return only a part of your order, and the part that you are keeping is less than $1500, the original shipping charges will be deducted from the value of the returned items.

For San Francisco and Bay Area deliveries We use a delivery service for local deliveries. Once the order is ready we will call you to set up the delivery schedule. Drivers will only deliver on their front porch. Additional fees will apply if they want to have it taken inside the house, We call this White Glove Service. This needs to be arranged before hand as it is for an extra fee. Commercial trucking freight lines will call and schedule with you a 4-hour delivery window. Commercial addresses usually don’t require a delivery window. An adult signature will be required at the time of delivery—this cannot be avoided. Please use a phone number that we can easily contact you, such as a cell phone. When we offer free freight or truck delivery this includes one delivery attempt. You will be charged for any additional delivery attempts. Simply add comments to your shopping cart if you want a quote for white glove delivery. You can also opt to pick up your order as well from our Richmond warehouse.

A note to our customers serving in the military overseas—if you are ordering items to be shipped to a base overseas, please be aware of the following:

• We can only ship small and light items to APO or FPO addresses. If you are ordering mattresses or large items, please provide us with the city and country of the destination address.
• Please note that, although we will investigate to find the least expensive way to ship your order, international orders may cost several hundred dollars to ship.

Small parcels will ship via USPS, bigger boxes ship via UPS. The customer is responsible to pay any duties and taxes if any.

The least expensive method for delivery is UPS. The customer is responsible to pay any duties or taxes if any. We often hold large international orders for a Paypal or wire transfer.

You can save on freight costs if you ship to a commercial business address. Residential delivery surcharge is up to $100.