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Product Warranty Information

While we are proud to offer the highest quality products, we know that sometimes products can fail. Please see our warranty terms below for each product that we sell. For further information or to file a warranty claim, please feel free to contact our customer service team.

Foam

Everflex and Duraflex Foam Cushions

Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 years

  • Warranted not to form depressions in excess of 1"
  • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
  • Localized firmness changes are normal and not covered under warranty

Econoflex Foam Cushions

Warranty Term: 3-Year Limited Warranty, Prorated after 1.5 years

  • Warranted not to form depressions in excess of 1"
  • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
  • Localized firmness changes are normal and not covered under warranty

Latex Foam Cushions

Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 years

  • Warranted not to form depressions in excess of 1"
  • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
  • Localized firmness changes are normal and not covered under warranty

Outdoor Foam Cushions

Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 years

  • Warranted not to form depressions in excess of 1"
  • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
  • Localized firmness changes are normal and not covered under warranty

Y33 Foam

Warranty Term: Not Warranted

  • Y33 is an inexpensive foam that is best for uses that don’t require exact measurements. This foam may shrink up to 20% from being compressed for shipping.

Rebond Foam

Warranty Term: Not Warranted

  • Rebond foam is a high-density type of recycled foam made by bonding together shredded foam pieces

Memory Foam Cushions

Warranty Term: Not Warranted

    Closed Cell Foam

    Warranty Term: Not Warranted

      Bedding

      Latex and Organic Mattresses

      Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 Years

      • Warranted not to form depressions in excess of 1"
      • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
      • Localized firmness changes are normal and not covered under warranty
      • The warranty does not cover: mold, smells, softening, and drying out and crumbing of the latex

      Latex Toppers

      Warranty Term: 15-Year Limited Warranty

      • Warranted not to form depressions in excess of 1/2"
      • The warranty does not cover: mold, smells, softening, and drying out and crumbing of the latex

      Latex Pillows

      Warranty Term: 1-Year Limited Warranty

      • Warranted to be free from defects for one year

      Memory Foam Mattresses

      Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 Years

      • Warranted not to form depressions in excess of 1"
      • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated

      Everflex and Duraflex Foam Mattresses

      Warranty Term: 15-Year Limited Warranty, Prorated after 7.5 years

      • Warranted not to form depressions in excess of 1"
      • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
      • Localized firmness changes are normal and not covered under warranty

      Econoflex Foam Mattress

      Warranty Term: 3-Year Limited Warranty, Prorated after 1.5 years

      • Warranted not to form depressions in excess of 1"
      • If visible indentation occurs before 50% of warranty period has expired you will received 100% credit, after that time period the credit is prorated
      • Localized firmness changes are normal and not covered under warranty

      Mattress Pads

      Warranty Term: 1-Year Limited Warranty

      • Mattress cases are warranted to function properly through the warranty period of the mattress
      • Topper cases are warranted for one year to be free from defects
      • Shrunken covers from washing if prewash service wasn’t ordered is not warranted
      • Follow the care instructions on the law label

      All Covers and Cases

      Warranty Term: 1-Year Limited Warranty

      • Topper cases are warranted for one year to be free from defects
      • Shrunken covers from washing if prewash service wasn’t ordered is not warranted
      • Follow the care instructions on the law label

      Custom Down Items

      Warranty Term: 1-Year Limited Warranty

      • Down cushions are warranted to be free from defects for one year
      • Feather leakage is not considered a defect as the higher quality fill used will result in fewer feathers poking out